Last Updated: October 12, 2026

Introduction

This Privacy Policy explains how KPM PROCESSING MILL PRIVATE LIMITED, operating under the brand name Rielon ("Rielon", "we", "our", or "us"), collects, uses, stores, protects, and processes your personal information when you visit or use our website https://rielon.in/ (the "Website" or "Platform"), purchase our products, create an account, contact us, or otherwise interact with us.

KPM PROCESSING MILL PRIVATE LIMITED is committed to protecting your privacy and handling your personal information responsibly.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Website or provide your personal information to us.

Information We Collect

We may collect personal information that you provide directly to us when you use our Website, place an order, create an account, contact us, subscribe to communications, or otherwise interact with Rielon.

The information we may collect includes:

Personal Information

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state, and PIN code
• Account and login information
• Order and purchase details
• Communication and customer support information

Payment Information

When you make a purchase, payment information may be processed by our authorised payment service providers.

We generally do not directly store your complete debit card, credit card, UPI PIN, banking password, or other confidential payment credentials.

Payment information may be processed by third-party payment providers in accordance with their respective privacy policies and security practices.

Technical Information

When you visit our Website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website
• General usage and interaction information

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Operate and maintain our Website
• Remember your preferences
• Improve website functionality
• Understand how visitors use our Website
• Analyse website traffic
• Improve our products and services
• Provide relevant marketing and advertising

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To deliver products to you
• To process payments
• To provide order confirmations and updates
• To manage your customer account
• To provide customer support
• To respond to enquiries and requests
• To process returns, refunds, exchanges, and cancellations
• To improve our Website, products, and services
• To personalise your shopping experience
• To communicate with you about your orders
• To send promotional offers and marketing communications where permitted
• To conduct analytics and understand customer preferences
• To detect and prevent fraud, abuse, unauthorised activity, or security incidents
• To maintain the security and functionality of our Website
• To comply with applicable laws and legal obligations
• To enforce our terms, policies, and agreements
• For other purposes disclosed to you at the time the information is collected

Marketing Communications

If you have provided your contact information and permitted us to contact you for marketing purposes, we may send you information about:

• New products
• Offers and discounts
• Sales
• Promotions
• New collections
• Rielon updates
• Other products or services that may be relevant to you

You may opt out of promotional emails or other marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, payment confirmations, shipping updates, and other service-related messages.

Sharing of Information

We do not sell your personal information to third parties.

We may share your information where reasonably necessary to provide our products and services or operate our business.

This may include sharing information with:

• Payment gateway and payment service providers
• Shipping and logistics partners
• Delivery partners
• Website hosting and technology service providers
• E-commerce service providers
• Customer support providers
• Analytics and marketing service providers
• IT and security service providers
• Professional advisers and service providers
• Government authorities or law enforcement agencies where required by law

For example, when you place an order, we may provide your name, phone number, shipping address, and order details to our logistics or delivery partners so that your order can be delivered to you.

Third-party service providers may process your information according to their own privacy policies and applicable laws.

Payment Information

Payments made through our Website may be processed through third-party payment gateways or payment service providers.

We do not request or ask customers to share their:

• UPI PIN
• ATM PIN
• Internet banking password
• Credit or debit card PIN
• OTP
• Banking login credentials

Rielon will never ask you to disclose confidential banking credentials through email, phone calls, WhatsApp, SMS, or any other communication.

If anyone claims to represent Rielon or KPM PROCESSING MILL PRIVATE LIMITED and requests such information, please do not provide it.

Order and Transaction Information

When you place an order through our Website, we may collect and process information relating to:

• Products purchased
• Order amount
• Payment status
• Shipping details
• Billing details
• Delivery status
• Returns and refunds
• Order history
• Customer communications relating to the order

This information is used to process and fulfil your order and provide related customer support.

Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

We use appropriate technical and organisational security measures depending on the nature of the information and the risks involved.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through our Website.

You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been accessed without authorisation.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud and misuse
• Comply with applicable legal, accounting, tax, and regulatory requirements
• Enforce our agreements and policies

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

Your Rights

Subject to applicable laws, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held by us
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise concerns regarding the processing of your personal information

To exercise your rights, you may contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

Account Deletion

If you have created an account on our Website, you may request deletion of your account and associated personal information by contacting us.

Certain information may need to be retained where required by applicable law or where reasonably necessary for legitimate business purposes, including:

• Completed transactions
• Tax and accounting records
• Fraud prevention
• Dispute resolution
• Legal claims
• Regulatory compliance

Deletion of your account may result in the loss of access to your account, order history, saved information, or other account-related features.

Third-Party Websites and Services

Our Website may contain links to third-party websites, services, applications, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend that you review the privacy policies of such third parties before providing them with your personal information.

Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted by applicable law, we will take reasonable steps to delete the information.

International Data Transfers

Our services and third-party service providers may involve the processing or storage of information in locations outside your state or country where permitted by applicable law.

Where required, we will take reasonable measures to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Our Website
• Technology
• Applicable laws and regulations
• Privacy and data protection requirements

When we make changes, we may update the "Last Updated" date shown at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

Company Name: KPM PROCESSING MILL PRIVATE LIMITED

Brand: Rielon

Website: https://rielon.in/

Email: experience@rielon.in

Phone: +91 73737 64257

Privacy / Grievance Contact

For privacy-related requests, including withdrawal of consent, correction, access, or deletion requests, please contact us using the above details.

Please mention "Privacy Request" in the subject line of your email.

We will review and respond to your request in accordance with applicable laws.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.

KPM PROCESSING MILL PRIVATE LIMITED
Brand: Rielon