Refund, Cancellation & Return Policy

This Refund, Cancellation & Return Policy outlines how you can cancel an order, request a refund, or return/exchange a product purchased through the Platform.

Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order.

However, cancellation requests may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and the shipping process has been initiated, or if the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

We do not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement may be provided if the user establishes that the quality of the product delivered is not satisfactory.

Refund Policy

In case of receipt of damaged or defective items, please report the issue to our customer service team within 7 days of receiving the product.

The request will be considered after the seller/merchant listed on the Platform has checked and determined the condition of the product.

If you feel that the product received is not as shown on the website or does not meet your expectations, you must bring it to the notice of our customer service team within 7 days of receiving the product. The customer service team will review the complaint and take an appropriate decision.

For products that come with a manufacturer's warranty, warranty-related complaints should be referred to the respective manufacturer.

In case a refund is approved, it will take 7 days for the refund to be processed.

Return & Exchange Policy

We offer return, exchange, or refund requests within the first 7 days from the date of purchase.

If 7 days have passed since your purchase, you will not be eligible for a return, exchange, or refund.

To be eligible for a return or exchange:

1. The purchased item must be unused and in the same condition as received.

2. The item must have its original packaging.

3. Products purchased during a sale may not be eligible for return or exchange.

4. Products found to be defective or damaged may be replaced based on an approved exchange request.

Certain categories of products/items may be exempt from returns or refunds. Such categories will be identified to you at the time of purchase.

For an accepted return or exchange request, once the returned product is received and inspected by us, we will send you an email confirming receipt of the returned/exchanged product.

After the product passes our quality check and the request is approved, the return, exchange, or refund will be processed in accordance with our applicable policies.