Refund policy

Refund, Return & Replacement Policy

At Rielon, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a 7-day return, refund, and replacement policy from the date of delivery.

1. Return & Replacement

Customers can request a return or replacement within 7 days of receiving the product.

To be eligible:

• The product must be unused and unworn.
• The product should be in its original condition.
• All original tags, labels, and packaging should be intact.
• The product should not be damaged, washed, altered, or used.

Replacement products will be delivered within 5–7 business days after the replacement request is approved and the returned product has been received and verified.

2. Refund

If your refund request is approved, the refund will be processed to the original payment method used for the purchase.

Once the refund is processed, the amount will be credited to your account within 5–7 business days, depending on your bank or payment provider.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the product.

Our team will review the request and arrange a replacement or refund, as applicable.

4. Non-Eligible Products

Returns or replacements may not be accepted if:

• The product has been used, washed, or damaged by the customer.
• Original tags or packaging are missing.
• The product has been altered or modified.
• The return request is made after the 7-day period.

5. How to Request a Return, Refund or Replacement

Please contact our customer support team with:

• Order number
• Product details
• Reason for return/replacement
• Relevant photos or videos, if applicable

Email: experience@rielon.in
Phone: +91 73737 64257

Our team will review your request and guide you through the next steps.

Note: Refunds and replacements are subject to verification and approval according to this policy.